• House: 08, Road: 13/A, Sector:06, Uttara, Dhaka-1230
  • Phone: (+880) 1792288555
  • Email: info@codebasket.net
FAQ

FREQUENTLY ASKED QUESTIONS

Do you offer refunds on template, theme and plugin?

Due to the nature of digital goods, all sales are final. However, if there’s a technical issue or the product doesn’t match its description, we’ll work to resolve the problem.

Can I exchange a product after purchase?

Exchanges are not available for digital products. Please ensure the product meets your needs before purchasing.

Do you offer customization services for template, theme and plugin?

Some products include customization options for an additional fee. Contact us for details.

Can I request a custom product?

Yes, we offer custom product creation based on your requirements. Please reach out for a quote.

How can I get in touch with your support team?

You can contact us via email at info@codebasket.net or through our contact form on the website. Our support team is available 24/7.

What should I do if I have trouble downloading a product?

First, check your email for the download link. If you still have issues, contact our support team with your order details.

Do your digital products come with support?

Yes, most of our products include basic support. For detailed queries, please check the product’s support policy.

I downloaded the file, but it won’t open. What should I do?

Ensure you have the required software or tools to open the file format. Refer to the product description for compatibility details.

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